If you need us, we’re here.
The continued spread of Coronavirus (COVID-19) around the world has understandably raised concerns for you and your families. At Scotiabank, the well-being of our valued customers and employees is of the deepest concern to us. We want you to know that your safety will remain our top priority as this situation continues to evolve.
We are taking important steps to help you stay protected.
We continue to monitor the situation closely and are following the latest guidance from local health authorities to ensure that our practices are aligned with the latest recommendations.
We are ready to serve you.
We understand your concerns during this time, so we’re taking additional steps to keep our spaces safe for you and our employees. We have increased deep cleaning of our branches, every business day, including sanitizing all surfaces, door handles, ABM keypads and screens, pin pads, chair handles, desks, reception areas, teller wickets and washrooms. Hand sanitizer and wipes are available in branch for use by both employees and customers.
Connect with us your way.
We are prepared to do everything we can to ensure your banking experience continues uninterrupted. There are a variety of flexible ways to connect with us to ensure your banking needs are met safely.
Bank with us remotely.
You can do most of your banking online or using your smartphone or other mobile device, wherever you are. This includes fund transfers between accounts or to others and bill payments. Download the Scotia mobile banking app available on the App Store or Google Play.
You can also use our full service Automated Banking Machines to:
• Deposit Cash or cheques
• Withdraw cash
• Pay Scotia Loan or Credit Card Bills
You can speak to us live.
We are committed to being here for you: our contact centres can assist with most of the services offered in-branch. While you may experience slower than usual response times due to a high volume of calls, rest assured that we are committed to providing you with the best service we can as we help all our customers navigate this unusual time.
Be vigilant in the fight against fraud.
During this time of heightened concern, it is important to be especially vigilant against those seeking to commit fraud. We are here to protect you: Scotiabank will never send you unsolicited emails asking for confidential information, such as your password, PIN, access code, credit card, or account numbers. Please do not respond to unsolicited e-mails, text messages, websites, or pop-up windows that request this type of information. We also remind you not to open attachments or click hyperlinks in emails or text messages that are sent by someone you don’t know or recognize.
We’ll keep you informed.
We are committed to keeping our lines of communication open to inform you of the latest developments. If you need us, we’re here to help. Please keep checking our website for updates at vg.scotiabank.com.
We understand this is an uncertain time for everyone and we are here to continue to support you, whatever your needs may be.