Tortola Pier Park Ltd. (TPPL) recently announced the success of the “STAND OUT: Elevate Your Sales, Connect & Engage” training session, held in collaboration with Lemoneight, and the BVI Tourist Board on Friday November 15th 2024 at BVI Finance conference room.
The workshop, facilitated by Lemoneight, a leader in tourism-based consulting and training empowered participants with practical tools to enhance customer interactions, boost sales, and create unforgettable guest experiences.
This high energy, in person session prepared businesses as. Key focus areas included the sales experience, storytelling, and communication all vital elements for ensuring exceptional.
CEO Vance Lewis, of Tortola Pier Park Ltd., expressed his enthusiasm for the initiative, saying: “This training underscores the importance of equipping our vendors with the skills needed to exceed guest expectations. We’re more than ready for this cruise season, and our commitment to ongoing training ensures that Cyril B. Romney Tortola Pier Park remains a premier destination for memorable shopping and gastronomical experiences.”
Lemoneight, based in Atlantic Canada, is a premier tourism consulting firm and the first ITOL Accredited Training Center in the cruise tourism industry. Known for its dynamic and impactful approach, Lemoneight specializes in enhancing customer satisfaction and helping destinations and businesses stand out. With a social media reach of over 70,000 and a track record of delivering strategic guidance in 15 countries, Lemoneight brings unparalleled expertise to the BVI.
Highlights of Lemoneight’s achievements include:
• Finalist for the 2024 Seatrade Cruise Investment in People Award
• Facilitator of professional workshops for over 100 MedCruise members
• Social Engagement Partner at Seatrade Cruise Global 2022
Training Overview, The 3.5-hour interactive session included:
•Sales Experience: Techniques to connect with cruise travelers, engage buyers, overcome objections, and close sales effectively.
•Storytelling: Using authentic, compelling narratives to create immersive guest experiences.
•Communication: Building stronger relationships through active listening, managing expectations, and using body language effectively.
The training session concluded with overwhelming positive feedback from participants, who are now better equipped to provide world-class service.
As cruise season ramps up, TPPL’s focus on continuous professional development reflects its dedication to maintaining the Virgin Islands’ reputation as a top-tier destination.