During these trying times, financial institutions throughout the world are finding ways to control the spread of the COVID-19 Virus and assisted persons that are affect by the global pandemic.
In the British Virgin Islands banks are establishing protocol that demonstrations their commitment to their customers’ safety and welfare.
Banco Popular VI is prompting customers to use alternative methods of banking to cut down on branch visits. As such, they have implemented the following changes:
- Non-Banco Popular customers will not incur any charges when using a Banco Popular ATM
- Banco Popular Customers will not incur any charges when using ATM’s of other financial institutions
- The bank has now increased the limits for ATM and Mobile Easy Deposit from $5,000 to $10,000
- The monetary amount that is allowed to be deposited through the Drive-Thru Teller is now a maximum of $10,000
- Lastly, persons are now able conduct multiple transactions at the Drive-Thru
Similarly, the institution reminds its commercial clients that they can count on the digital banking tools available to maintain the operational continuity of their businesses, without having to visit branches, such as:
- Mi Banco Business
- Web Cash ManagerSM
The bank has adjusted their operational hours. Tortola’s Branch & Service Centres adjusted operational times are as listed below:
Monday through Friday:
9:00 a.m. to 1:00 p.m. – Full Services
1:00 p.m. to 3:00 p.m. – Drive-thru teller only
Saturday:
9:00 a.m. to 1:00 p.m. – Drive-thru teller only
CIBC First Caribbean in a press release indicated that they are committed to working with their clients. They are willing to offer special assistance on a case by case basis for those adversely impacted by the COVID -19 pandemic.
This could include deferred payments; special loan financing and other concessions. Please note that the bank is committed to offering eligible clients flexible financial solutions including:
- 6-month payment moratoriums on existing loans and mortgages.
- Temporary revolving or working capital financing options for our Corporate Banking and Business Banking clients.
CIBC asks the following clients, that may be experiencing financial challenges, to contact their respective representatives:
Retail & Business Banking clients:
- Contact the Customer Care & Sales Center or Branch directly
- Relationship Manager, Platinum Banking
- Business Banking Manager
Corporate & Investment Banking Clients:
- Contact your Relationship Management Team directly by telephone or by email.
Wealth Management Clients:
- Contact your Relationship Management Team to arrange the earliest opportunity to discuss their specific needs, either by telephone or by email.