The Water and Sewage Department now has a new Customer Service and Billing System that is aimed at providing customers with a user-friendly bill which is expected to be served “effectively and efficiently.”
Director of the Water and Sewage Department, Mrs. Perline Scatliffe, made the disclosure in government commissioned press release on Thursday February 17.
She said the new system is designed to enable customers to understand the printed bill in a much clearer and user friendly manner.
“Customers will be able to read bills more clearly and understand any outstanding balances on accounts,” she stated. Mrs. Scatliffe also explained that customers’ current amount (less than 30 days) will reflect usage from January 1, 2022.
The department further said that customers “will also be able to follow the improved invoice, which will include a six-month history of water consumption, beginning January 1.”
Director Scatliffe explained that this will enable the department and the community to become more aware of water consumption and conservation.
She said, “We want to ensure customers understand that We Are the Exceptional Resource (W.A.T.E.R.) and we will continue to do our part at the department to provide exceptional customer service.”
Meanwhile, Director of Information Technology (DoIT), Mrs. Annabelle Skelton-Malone said her department will continue to support the Water and Sewerage Department during the transition process.
“The drive, energy and consistent participation of the officers at the department made the transition process easy and seamless as they welcomed the new changes,” Mrs. Skelton-Malone said.
The Water and Sewerage Department (WSD) is advising the public that it is now operating from its new customer service and billing system and customers may experience longer waiting times as the staff continues to work throughout the pandemic for the residents of the territory.
The business hours of operation are Monday to Friday 8:30 a.m. to 4:30 p.m. Cashier hours are 8:30 a.m. to 3:30 p.m.