Residents across the territory have been utilising the recently launched BVI GOV Report It App, already submitting an estimated 92 reports with 39 percent of those issues reportedly solved.
This is according to Customer Service Manager, Ms. Abbarah Brown who disclosed the latest statistic in a recently published media release from the Office of the Deputy Governor.
She said of the 92 reports placed on the app 36 have been solved while the remaining 56 are actively being resolved.
Providing more insight into the issues solved to date, Brown revealed that the bulk of those reports were resolved by the Water and Sewerage Department.
“I would really like to commend the Water and Sewerage Department for working swiftly to address the reports filed by the public. Closing 25 claims in such a brief period was not easy, but they were able to rise to the occasion,” Brown stated.
As it relates to the outstanding issues, the Customer Service Manager promised that they will soon be resolved, adding that the reports are continuously being received on a frequent basis.
She said, “We are so grateful for the positive feedback we have received surrounding the new app and the members of the public who continue to take advantage of the platform. We urge you to use the tracking feature on the app for all of your reports made, to stay abreast of any updates or resolutions.”
Some of the other departments listed as resolving the remaining issues include the Department of Agriculture and Fisheries, the Department of Waste Management, the Customer Service Care Centre, the Public Works Department and the Department of Information Technology.